Privacy Policy

1. Introduction

NexusRise ("we," "us," or "our"), a service of The PIE Group Initiative, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit nexusrise.net, submit forms, or use our internet and mobile services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information You Provide Directly:

• Name, email address, and phone number submitted through our "Get Connected" or contact forms
• Service address or ZIP code for availability checks
• Billing and payment information when you subscribe to a service plan
• Communications you send us via email or phone

Information Collected Automatically:

• IP address, browser type, and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

Service Usage Data:

• Data usage, connection logs, and network diagnostics related to your internet or mobile service

3. How We Use Your Information

We use the information we collect to:

• Provide, activate, and manage your internet and mobile service
• Process payments and send billing statements
• Respond to inquiries, support requests, and service tickets
• Send service updates, outage notifications, and account alerts
• Check service availability at your address
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent, and you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service partners: Wholesale network and infrastructure providers necessary to deliver your internet or mobile service (subject to confidentiality agreements)
• Payment processors: Secure third-party processors to handle billing transactions
• Authorized subcontractors: Partners in our network who help provision or support services in your area
• Legal authorities: When required by law, court order, or to protect the rights and safety of NexusRise or others
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time (see Section 8).

6. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and notify us immediately of any suspected unauthorized account activity.

7. Cookies & Tracking

Our website uses cookies to improve your browsing experience and analyze site traffic. Types of cookies we use:

• Essential cookies: Required for basic site functionality (e.g., form submissions)
• Analytics cookies: Help us understand how visitors use the site (e.g., page views, referral sources)
• Marketing cookies: Used to deliver relevant content and measure campaign effectiveness

You may disable cookies through your browser settings. Note that some features may not function properly if cookies are disabled.

8. Your Rights & Choices

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at admin@allexapiegroup.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Continued use of our services after changes constitutes your acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of the State of South Carolina, without regard to conflict of law principles.